Bookings & Changes
- How will I know if my booking is confirmed?
- Will I get a reminder before my service?
- How do I reschedule a booking?
- Can I change my booking?
- Can I provide my cleaners with a key?
- How can my cleaner access my property when I’m not home?
- What if the job takes less time than I booked?
- Can the Pro collect the keys from a Real Estate Agent?
- How do UrbanYou estimate the time your Cleaning Service will take?
- What if the job takes more time than what I booked?
- I need to extend the time allocated to my booking, what do I do?
- Will I have the same Service Provider for every clean?
- Can I request a provider I've used in the past?
- Which UrbanYou Service Provider will come to my place?
- When is my next booking?
- I urgently need a clean, can you come today or tomorrow?
- I need to cancel my service, what do I do?