Frequently Asked Questions
Find our everything you need to know about how UrbanYou works.
- ★ Can I customise my cleaning service?
- ★ I like to use specific products in my home, can the cleaner use these?
- ★ My property manager won't release my bond because the property isn’t clean. What can I do?
- What sort of blinds can UrbanYou clean?
- Do I have to be home while the Service Provider is there?
- How can I get a quote for my service?
- How does UrbanYou work?
- How many hours will I need for my cleaning service?
- I have pets at home, can I book a service?
- I love UrbanYou! Can I refer a friend?
- I love UrbanYou! How can I tell my friends?
- I'm not sure which service is best suited to my needs
- I’m not satisfied with the service I received
- My Service Provider has left before the time was up
- My Service Provider hasn’t arrived
- My Service Provider was there for half the time
- What is the UrbanYou Satisfaction Guarantee?
- Will I be charged a cancellation fee?