Services Available
- What services does UrbanYou offer?
- Will the Service Providers bring cleaning supplies?
- Will my Cleaner provide Eco Friendly cleaning products?
- Does UrbanYou offer office cleaning services?
- Is an oven clean included in an End of Lease Clean?
- How does your Carpet Cleaning pricing work?
Bookings & Changes
- How will I know if my booking is confirmed?
- Will I get a reminder before my service?
- How do I reschedule a booking?
- Can I change my booking?
- Can I provide my cleaners with a key?
- How can my cleaner access my property when I’m not home?
Payments and Charges
- I have a new credit card, how do I update it?
- Why do I need to pay extra for stairs?
- My service falls on a Public Holiday, will there be an additional fee?
- I have booked over the phone, when will I be charged?
- How do I update my card details?
- My card has a pending amount, why?
Frequently Asked Questions
- Will I be charged a cancellation fee?
- Why is my service provider taking photos of my house?
- What is the UrbanYou Satisfaction Guarantee?
- I’m not satisfied with the service I received
- My property manager won't release my bond because the property isn’t clean. What can I do?
- My Service Provider has left before the time was up