Job Allocation
- I have said that I am available, but I have had no response
- I have said that I am available, the job has moved from pending to my confirmed bookings, but I have not received a booking confirmation email
- I have received a booking confirmation email, but I am confused by the contents
- The booking confirmation has special instructions that aren’t on the normal checklist, what do I do?
- What equipment do I bring to each job?
- I realise that I do not have the equipment/ expertise to complete all the tasks on a confirmed job
Job Arrival / Re-quote
- What if there is an animal onsite and I am scared/ allergic?
- What do I do if I feel unsafe?
- The property has special requirements - what do I do?
- I see existing damage on my pre-clean walk through - what do I do?
- The property is LARGER than quoted - what do I do?
- The property is DIRTIER than standard - what do I do?
Cleaning
- I need to take a break on-site, what do I do?
- What if the client expects me to do extra tasks not on the checklist?
- What areas should I clean/ what cleaning tasks should I do?
- I am cleaning AND carpet cleaning a property - Does the time quoted include the carpet cleaning?
- I damaged something during the clean - What do I do?
- I cannot reach an area to clean - what do I do?