Customers

Frequently Asked Questions

• ★ Can I customise my cleaning service?
• ★ I like to use specific products in my home, can the cleaner use these?
• ★ My property manager won't release my bond because the property isn’t clean. What can I do?
• What sort of blinds can UrbanYou clean?
• Do I have to be home while the Service Provider is there?
• How can I get a quote for my service?
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Services Available

• What if I don’t have parking available for the cleaners or gardeners?
• What services do we offer?
• Can UrbanYou clean upholstered furniture?
• I'm renovating and have tradies on site. Can UrbanYou cleaners work around them?
• My house is full of mould. Can UrbanYou help?
• My ceiling needs a clean. Can UrbanYou help?
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Payment & Charges

• ★ My Gift Voucher code isn't working
• ★ Peak Surcharges
• ★ How do I update my card details?
• ★ I have booked over the phone, when will I be charged?
• Why do I need to pay extra for stairs?
• My card has a pending amount, why?
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Bookings & Changes

• ★ How do I reschedule a booking?
• Can the Pro collect the keys from a Real Estate Agent?
• I need to extend the time allocated to my booking, what do I do?
• How do we estimate the time your Cleaning Service will take?
• What if the job takes more time than what I booked?
• What if the job takes less time than I booked?
See all 18 articles