Customers

Frequently Asks Questions

• ★ Can I customise my cleaning service?
• ★ I like to use specific products in my home?
• ★ My property manager won't release my Bond because the property isn’t clean. What can I do?
• What sort of blinds can UrbanYou clean?
• Do I have to be home while the Service Providers is there?
• How can I get a quote for my service?
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Services Available

• Can UrbanYou clean upholstered furniture?
• I'm renovating and have tradies on site. Can UrbanYou cleaners work around them?
• My house is full of mould. Can UrbanYou help?
• My ceiling needs a clean. Can UrbanYou help?
• I've added windows onto my booking. What does that include?
• Is an oven clean included in an End of Lease Clean?
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Payment & Charges

• ★ Peak Surcharges
• ★ My credit card has expired, how do I update my payment details?
• ★ I have booked over the phone, when will I be charged?
• How does UrbanYou Cleaning pricing work?
• I have a new credit card, how do I update it?
• How do I pay for my service?

Bookings & Changes

• ★ How do I reschedule a booking?
• Can the Pro collect the keys from a Real Estate Agent?
• I need to extend the time allocated to my booking, what do I do?
• How do I estimate the time my booking will take?
• What if the job takes more time than what I booked?
• What if the job takes less time than I booked?
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