Some of our cleaners work in teams of 2 or 3 people to get the job done faster. The total booked time is divided between the number of cleaners.
For example, if you have a 4 hour service and 2 cleaners attend, they will be onsite for 2 hours each, a total service time of 4 hours.
If this wasn't the case, please submit a support form with the number of cleaners that attended your clean, the time they arrived and the time they departed. We will verify this with the provider and adjust your booking appropriately.