I have a problem with my clean or I need to change the date/time. What can I do?


If you have any issues with your clean, need to change your schedule, skip a clean, or just want to provide us with some feedback, our Customer Happiness team is available to contact Monday-Friday 8am-6pm (AEST) and Saturday 8am-4pm (AEST). Please call on 1300 048 566 (ext 2) or email support@urbanyou.com. We do require at least 24 hours notice for any changes or cancellation charges may apply.

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