My property manager won't release my Bond because the property isn’t clean. What can I do?


To be eligible for a Bond Back Guarantee, you must accept and pay for the full number of hours recommended by your Service Provider and provide the completed condition report from your estate agent. 

UrbanYou offers total confidence with our teams of End-of-Lease Cleaning specialists.  With our Bond Back Guarantee, if your property manager isn't satisfied with any of the cleaning performed by our team, directly notify us within 72-hours. 

Please email us at a copy of the condition report that has been provided by your Real Estate Agent or Property Manager and we'll arrange for the cleaners to return free of charge to re-clean the missed areas included in your clean.



Was this article helpful? 0 out of 0 found this helpful

Have more questions? Submit a request