Can I change my booking?

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Life is what happens while we are busy making other plans, which is why we understand that things do happen and schedules change.  If you need to make a change to the booking details, please email us at support@urbanyou.com.au or call 1300 048 566.

  • You can cancel or reschedule, with a full refund, right up until 24 hours before your scheduled booking.
  • Short Notice Cancellation Fee – within 24-hours of your booking, the full-service fee will be charged.
  • Missed Appointment Fee – if a Service Provider arrives for a scheduled booking, but they're unable to gain entry or get started, the full-service fee will be charged. UrbanYou passes these fees onto your Service Provider to help cover their travel costs and loss of work.
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