What if the job takes more time than what I booked?

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At UrbanYou we're pretty good at estimating the number of hours that your job requires. However, every home is different, so your professional may need more time than was initially booked. Also, from time to time jobs can be a little more complex than we expected.

If this is the case, we will contact you to discuss and seek approval for additional time and confirm the additional charges.  

Once these have been agreed, we'll instruct the cleaner to complete the work and your card will be charged for the extra time.

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