What if the job takes less time than I booked?


If the job takes less time than initially quoted we are happy to refund you for any unused time. Just contact our friendly Customer Support Team via email at support@urbanyou.com or by calling 1300 048 566 and let us know the start and finish time of the Pro.

Please note if there is more than one cleaner they'll spend less time onsite to achieve the total booking hours. For example 4 service hours could be 1 person x 4 hours, or 2 people x 2 hours. 

The minimum charge for cleaning bookings is 2 hours, and 3 hours for gardening bookings.

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