My Service Provider was there for half the time

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Your Service Provider may have a team of 2 or 3 people to get the job done faster. The total booked time is divided between the number of Service Providers.

So for example you have a 4 hour service and 2 Service Providers attended, they will work 2 hours each and the total service time will be 4 hours.

If this wasn't the case, please email support@urbanyou.com.au with the number of cleaners that attended your clean, the time they arrived and the time they departed.  We will verify this with the cleaner and adjust your booking appropriately.   

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