Do I have to be home while the Service Provider is there?

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Not at all – it's entirely up to you! If you are not home at the time of the job, you may choose to leave your keys at a pre-designated location, just let us know at the time of booking.

You can also contact us via email at support@urbanyou.com or by phone on 1300 048 566 and we can update the access instructions on your booking for you.

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