What is the difference between a self-managed, plan-managed or agency-managed NDIS plan?


Self-managed NDIS participants manage their own funding for services. If you're a self-managed participant you can make a booking with us easily either online or by calling us. The payment for the service is made by credit card and can be claimed back through the NDIS via a payment request.

Plan-managed NDIS participants employ a plan manager to help keep track of funding and pay providers for services on their behalf. Our friendly sales team can assist with making bookings for plan-managed participants over the phone. The services will be invoiced to the nominated plan manager to make payment to UrbanYou on the participant’s behalf.

Agency-managed participants have their funding managed directly by the NDIA. Participants (or their support coordinator) need to book over the phone for assistance from our sales team. UrbanYou will then create a service booking in the myplace portal which will allow us to begin making payment claims through the participant’s NDIS funding.

To call us, please dial 1300 048 566 and press 1 to reach our sales team. We can also be reached via email at support@urbanyou.com.

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