What is the difference between a self-managed, plan-managed or agency-managed NDIS plan?


Self-managed NDIS participants manage their own funding for services. If you're a self-managed participant you can make a booking with us easily online or by calling us. The payment for the service is made by credit card, and can be claimed back through the NDIS via a payment request.

Plan-managed NDIS participants employ a plan manager to help keep track of funding and pay providers for services on their behalf. Our friendly sales team can assist with making bookings for plan-managed participants over the phone. The services will be invoiced to the nominated plan manager to make payment to UrbanYou on the participant’s behalf.

Agency-managed participants have their funding managed directly by the NDIA. Participants (or their support coordinator) must book over the phone for assistance from our sales team. UrbanYou will then create a service booking in the myplace portal which will allow us to begin making payment claims through the participant’s NDIS funding.

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