Welcome to the Help Centre

Browse through our topics or ask UrbanYou Support a new question

How does UrbanYou work?

Select a Date

Select a date & time

Our friendly pre-screened professionals will arrive within an hour of your selected time.

We manage payments & support

Confirm your booking

UrbanYou manages payment and support once your booking is confirmed.

Hire the right expert

Your professional arrives

On the day your fully equiped pro will arrive to get the job done right!


Frequently Asked Questions

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Services Available

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Payment & Charges

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Bookings & Changes

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I'm an NDIS participant

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I'm a Support Coordinator or a Plan Manager

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Service Providers

Cancellations & Reschedules


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Job Arrival /Requote

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Job Allocation

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NDIS Cleaning